Our customers' satisfaction is a priority and we will do all we can to put any issues right.

ONLINE REFUNDS

We offer a full refund within 30 days on ONLINE PURCHASES when the product has not been opened and is unused condition.

*Earrings are non-refundable due to hygiene reasons.

PLEASE NOTE: All postage charges are non-refundable and returns are at the customers expense.

INSTORE RETURNS/REFUNDS

When buying instore our store policy is we ONLY OFFER an EXCHANGE or CREDIT NOTE -ONLY for all instore purchases. We do not refund.

(this does not affect your rights for faulty goods - please see us instore)

Please note that customers will be responsible for all shipping costs.

Any returns must be in the original packaging with proof of purchase. We will need your order confirmation or receipt.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

In most cases the parcel does arrive within 1-2 working days.

We supply tracking details for all parcels except first class standard postage.
95% of parcels do arrive but sometimes they are delays.
If the tracking isn’t showing. You can check with your neighbours for delivery, safe place or local postal depot, in case there was an issue with the address or delivering.

Although the aim is 1-2 working days delivery in some cases this may take longer especially during busy periods this is out of our control.

Royal Mail do ask us to allow 14 working day for delivery, please contacting us if there are any delays and we will look into the details.